FAQs

Product & Ingredients

Q: AuraScrub Ritual Duo kya hai aur isme kya shaamil hai?

• Ans: AuraScrub Ritual Duo ek complete 2-step body care system hai jo aapki skin ko deep exfoliation aur intense hydration deta hai. Is kit mein humara signature Ritual Body Scrub (250g) aur Nourishing Body Oil (100ml) aata hai.

Q: Kya yeh products sensitive skin ke liye safe hain?

• Ans: Haan, bilkul. Hum apne products mein premium, plant-based aur natural ingredients ka istemal karte hain. Humare formula mein paraben, sulfate ya koi harsh synthetic chemicals nahi hain. Agar aapki skin excessively sensitive hai, toh hum use karne se pehle ek chhota patch test karne ki salah dete hain.

Q: Mujhe is ritual ko hafte mein kitni baar use karna chahiye?

• Ans: Best results ke liye, Ritual Body Scrub ko hafte mein 2 se 3 baar use karein. Nourishing Body Oil ko aap daily shower ke baad halki geeli (damp) skin par rozana laga sakte hain taaki moisture lock rahe.

Shipping & Orders

Q: Mera order mujhe kitne dinon mein deliver hoga?

• Ans: Order place hone ke baad hum use 24-48 ghanton mein dispatch kar dete hain. Metro cities mein delivery 3-5 working days mein aur baki locations par 5-7 working days mein ho jaati hai. Aapko tracking details SMS aur Email par bhej di jayengi.

Q: Kya aap Cash on Delivery (COD) offer karte hain?

• Ans: Haan, hum pure desh mein Cash on Delivery (COD) aur secure online payment options (UPI, Credit/Debit Cards, Net Banking) dono provide karte hain.

Returns & Refunds

Q: Agar mujhe product pasand na aaye ya damaged mile, toh kya policy hai?

• Ans: Hum transit damage ke cases mein 100% replacement dete hain. Agar aapko koi damaged ya galat product mila hai, toh delivery ke 48 ghanton ke andar humein unboxing video/photo ke sath support@aurascrub.com par email karein. (Note: Hygiene reasons ki wajah se opened ya used products return nahi kiye jaate).