Shipping & Delivery Policy

Hum AuraScrub par aapke self-care essentials ko aap tak sahi salamat aur sabse tez pahunchane ke liye committed hain. Humari shipping policy ke mukhya bindu niche diye gaye hain:

1. Order Processing Time

• Sabhie orders place hone ke baad 24 se 48 ghanton (Working Days) ke andar process aur dispatch kar diye jaate hain.

• Sundays aur National Holidays par orders dispatch nahi hote. Agar aap Weekend par order karte hain, toh woh next working day ko process kiya jayega.

2. Delivery Timelines

Aapke location ke hisab se delivery ka samay niche anusar hai:

• Metro Cities (Delhi, Mumbai, Bangalore, etc.): 3 से 5 working days.

• Rest of India (Tier 2/Tier 3 Cities & States): 5 से 7 working days.

• Remote Locations (North-East, J&K, Rural Areas): 7 से 9 working days.

3. Shipping Charges

• Prepaid Orders: Pure desh mein sabhi prepaid orders (UPI, Cards, Net Banking) par Free Shipping uplabdh hai.

• Cash on Delivery (COD): COD orders par ek chhota handling charge applied ho sakta hai, jo aapko checkout ke samay screen par dikh jayega.

4. Order Tracking

• Jaise hi aapka order humare warehouse se nikalta hai, aapko ek Tracking Link ke sath SMS aur Email bhej diya jata hai.

• Aap us link par click karke real-time mein apne package ki live location aur expected delivery date track kar sakte hain.

5. Damaged or Misplaced Shipments

• Humare saare orders premium transit-safe packaging mein aate hain.

• Agar aapko parcel damaged condition mein milta hai, toh kripya use accept na karein ya delivery ke 48 ghanton ke andar unboxing video ke sath humein support@aurascrub.com par contact karein. Hum turant aapko free replacement bhejenge.